Workers Compensation Collections
With over thirty years of experience in the workers' compensation field, we are one of the most efficient collection companies in the business. We have developed technologies and systems that are unparalleled in the industry. By horizontally integrating all aspects of the collection process under one roof, MLM is in a unique position to offer our clients industry-leading solutions for all your workers' compensation needs. Weather it's scheduling your patients or representing your lien at trial, MLM let you sit back and does all the heavy lifting for you. Here are just some of the services we perform for our workers comp clients.
Small file-to-collector ratio
No more than 300 files per collector, usually around 200. This allows us to “touch” every file weekly and, if needed, daily.
Management-to-collector ratio: Through a multi-level management approach, each of our collectors is constantly upgrading his or her skills. With no more than 10 collectors per Junior Managers, and no more than 10 Junior managers per Senior Manager, We ensure that your files are looked after well.
Reporting: At MLM you have as much transparency as you want, as often as you want. Our proprietary system is available to you 24 hours a day, 365 days a year, so you will know exactly where your portfolio stands at any given time. Through our real-time reporting, you decide if you want the broad strokes or the nitty gritty details or both.
MLM has developed its own Edex software. We can connect directly to the DWC mainframe, without third party brokers. With this feature, your files will never be subject to a costbenefit analysis, just the precise and most current data for your bills and liens.
Whether you run multiple clinics or are just starting out, we can do it all. From coding to dropping the bills, appeals and objections, it’s all taken care of for you. MLM is one of the only companies that actually runs an Edex search before we send out your bill. We can’t find the information through Edex then we have one of our trained staff verify the information individually. You can be assured that your bills are complete, correct, and sent to the right place.
MLM files all liens at the appropriate times. All liens are followed-up with the insurance companies to negotiate a settlement. If appropriate, we represent your lien at the board. With MLM keeping a close eye on your files, you don’t have to worry about having your liens dismissed or simply collecting dust. 1
Before you trust any collection agency with your financial future ask these questions:
• Can you have access to my files, when and where you want to?
• Do they run Edex and/or verify all the data before your bills are sent out?
• Do they have the support of their own software house, to keep up with any and all changes?
• Do they have over 30 years of experience in this workers compensation?
• Are their collectors continuously trained, to stay on top of changing requirements?
• Are your files going to be “touched” every week, regardless of whether you have 10 files or 10,000 files?
• Is someone going to sit and carve out a strategy for collecting your specific files, one file at a time?
• Do they cover all the boards with a lien representative network?
The answers are always “YES” with MLM. Whether MLM does your billing or collects on your existing accounts, you can rest assured that all your files will be treated with attention and expertise they deserve. At MLM, we don’t get paid until you get paid.